Our Privacy Policy
At Candle Keeps Co., we respect your privacy and are
committed to protecting your personal information. This Privacy Policy explains
how we collect, use, and safeguard your data when you visit our website or make
a purchase.
1. Information We Collect
a. Personal Information
We collect personal details when you:
Place an order
Create an account
Subscribe to our newsletter
Contact customer support
This may include:
Full Name
Email Address
Phone Number
Billing & Shipping Address
Payment Information (processed securely via third-party
gateways)
b. Automatically Collected Information
When you use our website, we may automatically collect:
IP Address
Browser & Device Information
Pages Viewed
Cookies and tracking data
2. How We Use Your Information
We use your information to:
Process and deliver orders
Provide customer service
Send order updates and promotional messages
Improve website experience and performance
Detect and prevent fraudulent activity
We do NOT sell your data to third parties.
3. Cookies & Tracking Technologies
We use cookies to:
Enhance website functionality
Remember your preferences
Analyze traffic and user behavior
You can disable cookies via browser settings, but some
features may stop working properly.
4. Sharing Your Information
We may share your data only with trusted third parties,
including:
Shipping & delivery partners
Secure payment processors
Email marketing platforms (only if you opt-in)
All partners follow strict data protection rules.
5. Data Security
We use industry-standard security measures to protect your
information from unauthorized access or disclosure.
However, no online system is 100% secure, and you acknowledge that you use our
site at your own risk.
6. Your Rights
You may request to:
Access your personal data
Update or correct your information
Request deletion of your data
Unsubscribe from marketing emails
To exercise your rights, contact us at:
[email protected]
7. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for their privacy practices or content.
8. Children’s Privacy
We do not knowingly collect personal information from
children under 13.
If you believe a child has submitted information to us, contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available on this page with a new “Last
Updated” date.
10. Contact Us
For any questions regarding this Privacy Policy, please
contact:
Candle Keeps Co.
Email: [email protected]
Returns & Refunds Policy
At Candle Keeps Co., your satisfaction is important to us.
Because our products are personal care items, we accept returns only for items
that arrive damaged or defective.
All issues must be reported within 7 days of delivery and
must include:
Clear photos of the damaged or defective item
Your order number
Non-Returnable Items
We cannot accept returns or exchanges on:
• Opened or used products
• Customized or special-order items
• Sale or clearance products
Refunds
If your return request is approved:
Refunds will be issued to the original payment method
Processing typically takes 5–7 business days
Depending on your bank or payment provider, additional time
may be required for the refund to appear in your account