All issues must be reported within 7 days of delivery and must include:
- Clear photos of the damaged or defective item
- Your order number
We cannot accept returns or exchanges on:
- Opened or used products
- Customized or special-order items
- Sale or clearance products
If your return request is approved:
- Refunds will be issued to the original payment method
- Processing typically takes 5–7 business days
- Depending on your bank or payment provider, additional time may be required for the refund to appear in your account
Welcome to Candle Keeps Co. By accessing our website or purchasing our products, you agree to the following terms:
1. Product Use & Liability
- All products must be used as directed.
- Candle Keeps Co. is not responsible for misuse, improper handling, or allergic reactions.
- Customers should carefully review ingredient lists and usage instructions before using any product.
All custom or personalized products are final sale.
Custom items cannot be returned, exchanged, or refunded under any circumstances.
3. Intellectual Property
All content on our website—including product names, descriptions, images, packaging designs, and written content—is the exclusive property of Candle Keeps Co.
Unauthorized copying, distribution, or reproduction is strictly prohibited.
4. Acceptance of Terms
By purchasing from Candle Keeps Co., you acknowledge and agree to: